Let me help you save time and money by responding to you or your staff’s hardware and software problems. I can update system software, track system performance data, manage and troubleshoot the technology systems you currently use to maintain your computer and software network. I can also analyze the current systems you use to see if there are more cost effective or efficient ways to get tasks completed (including via automation or building out workflows).

With me managing your web and software needs, maintaining back up systems, and troubleshooting glitches, you’ll never have to stress out when you run into an IT issue. I’ll work remotely to guide you or your staff through the process of re-setting routers and resolving other computer related issues.

I have a knack for interpreting a problem and determining the quickest way to resolve it. This requires the use of critical thinking, and working closely with you or your staff to listen to the problem. Patience is necessary for this field. Often you or your staff don’t understand what is happening, and may not even be able to describe it properly. Patience helps me understand the problem and work toward a solution for you.

I study, design, develop, implement, support, and manage systems, handle business-critical IT tasks and system improvements. Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft Suite, Dynamics 365, Adobe Suite, SkySlope, Zoom, Go Daddy, RMLS, Power Objects, Power Apps, DigiSign, DocuSign, ZipForms, Google Workspace, and many more. I research and evaluate emerging technologies, hardware, and software and enable faster and smarter business processes which improves productivity.

I always communicate to help you understand the problem and potential solutions. I always clearly state the situation, following through with emails and phone calls, sharing resolutions which help the process flow smoothly.